Bought their lifetime battery replacement a couple of years ago and when I went to get the battery replaced they said they don't service those brands of watches and never have. I requested to get my money back (I had the receipt showing I had purchased the program) and they flat out told me no. Staff was rude and not helpful in trying to remedy the situation in any way.
I was creating a custom piece with this Kay's and they were far under my expectations. They made me wait 15+ minutes after my appointment and were not prepared at all. Their "custom drawing" was something I could have drawn up myself. I was very unpressed with what they offered me. I gave them me and my boyfriends budget and they over exceeded it by $1000 and lied to my boyfriend about what I wamted when they called him to set up financing, saying that I wanted things that I did not even mention with the consultation. Extremely dissapointed! We ended up doing business with Kay's in Peoria. Peoria exceeded my expectations and I am very satisfied with the them. My advice to you is to take the time to go to Peoria and work with Ryan and Nate! The customer service alone with them will exceed your expectations!
Do not buy a wedding ring from this Bloomington store. Management needs people skills class. Call customer service if you need any help by far pleasant to work with! Never again will I step foot in that store...
Husband and I get jewelry from here. If you need a link removed from a watch you bought here they charge $25 per link. Very nice Jewelry. Always always had good service except for one time the girl was rude.
I'm the new manager here and customer service is my first priority!
Kay Jewelers is a US Jewelry Store based in Bloomington, Illinois. Kay Jewelers is located at 1615 E Empire St, Bloomington, IL 61701, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Bloomington