We rented the car to travel across country but no one checked that it needed an oil change. Additionally their reservation system online is messed up and allowed us to make a reservation for 11pm. We go to drop the car off, and the whole airport closed at 10 pm. After hours of driving, and exhausted we are walking around the building trying to find the drop box that the customer service says is available. Finally after about 30 minutes of dealing with a clueless customer service we are told we better contact them first thing in the morning to make sure we aren't charged an additional fee and the car is our responsiblity to return first thing in the morning. They said it was a glitch in their computer but offered us no extension, no refund, not even an apology. A real pain!
Scam - Scam - Scam. Paid for my car through Orbitz. When I dropped off the car the doubled the total and slammed my credit card for it. Make sure you tell them your dropping the car off in a full 24 hours because if you drop it off a little late from the time you told them your would (regardless of when 24 hours is up) they charge you for an extra full day. Paid for 4 days of car rental when I had the car only 2 1/2 days. Can't get through on the phone to the rental location and their corporate customer service is clueless and careless. Will be filing a dispute with my credit card about this loser service and never will I use Budget Rental again.
Worst customer service I've had in many years.
Worst service I have ever seen. No proper answer , don't care about customer satisfaction.
Half the time we were actually dealing with AVIS, so I would say either one of those companies are an epic fail. Beware just use another service please.
I have been to many airports and rented a lot of cars, but never met someone as nice as the service rep Jim who offered to stay 2 hours after closing to make sure my mother could get her rental after the airline's delayed her flights all day long. Rare to exceed my expectations. Wow.
The only thing that was good was the price, but what a hassle! We get there and the clerk explains how the car we choose was the most uncomfortable car ever. She sends us to look at other cars, without mentioning the significant difference in price. Waste of time.
Budget Car Rental is a US Car Rental based in Bloomington, Illinois. Budget Car Rental is located at Central Illinois Regional Apo, 3201 Cira Dr #117, Bloomington, IL 61704, USA.
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