This hotel was fine, but not exceptional, even compared to other DoubleTree hotels I've stated in. The door had light shining in the entire way around, which was a distraction and undesirable for sleeping; it's an problem when an upmarket brand doesn't get the basics right. My co-worker had the same issue in a different room. Pillows didn't seem like the usual DoubleTree ones, or they were old; either way mine were flat and not very supportive or comfortable. On the plus side, WiFi was fine, staff was friendly, airport shuttle service was prompt.
The hotel was nice and quiet. Rooms were clean. Nice amenities. Free water, cookies, bar drink. The heating/cooling system was inconsistent. The room was either too hot or too cold.
UPDATE (9/16): Rating updated from 1 to 3 stars, for admittedly fantastic (post-stay) customer service. When we returned home, my wife called the hotel to tell them about our horrible stay. She got in touch with Sara(h?), a manager, who was the exact antithesis of almost our entire experience: professional, courteous, and caring. She was very apologetic about our concerns, seemed upset that they weren't addressed while we were there, urged us to give them another chance, and even went so far as to refund a generous portion of our total bill (something we never requested).
One star for the stay itself, five for the service, evens things out at 3 stars. Admittedly, I still don't think this will be our first choice of hotel when we return, but it's good to know that they stand behind their service and are willing to go the extra mile to make things right.
Entrance was very welcoming, but the mattresses were old and we woke up with sore backs:( would NOT recommend this hotel. They're remodeling so I'm sure the place will be a lot better in the future.
Remodeling in progress ( daytime loud noises). Nice reception/greetings, free set of water bottles ( nice touch), free drinks one night in the attached bar ( top shelf liquors), fairly decent pool, small hot tub, fairly decent workout room. Rooms nice, bathrooms clean and well stocked. Rooms service !! In Bloomington!! Nice surprise for this primarily college town :)
Doubletree By Hilton Hotel Bloomington is a US Lodging based in Bloomington, Illinois. Doubletree By Hilton Hotel Bloomington is located at 10 Brickyard Dr, Bloomington, IL 61701, USA.
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