Her appointment took 3 hours. Her fur was still wet in places. She had air dried enough that her fur wasn't laying down on her back. The paw "trim" was only half done. They trimmed between the pads but just stopped when they got to her claws. She looks bad.
Unacceptable.
Love this store! In my opinion it is so much better than petco. The prices are reasonable, and the staff are always SO welcoming and excited to see me and my dog. Keep up the good work petsmart!
It's a nice place. Big and clean.
When we arrived with the dog an associate told us it would actually only take 1.5 hours to complete. After two hours of not hearing from the store we called. An associate said our dog was not yet ready.
Second visit to the groomer and we won't be back.
When our concerns were expressed to the groomer their response was "we were busy." Apparently so busy the appointment took double the allotted time and was done terribly.
They were having an adoption Day. Puppies and Kitties! Great service. Shelves were full.
The worst part was when we got home she couldn't get her water down fast enough! We believe she went the entirety of her appointment without water.
Great staff! Jessica is awesome!! Very knowledgeable and always friendly! All the ladies that work in the salon are great too. Alyssa did an exceptional job grooming my Rex. Looked sooo much better when we picked him up.
Took our dog to the groomer for a bath and the miscellaneous service that come with it. Her appointment was for 8:30 and online showed it would take 2 hours to complete.
Petsmart is a US Pet Store based in Bloomington, Illinois. Petsmart is located at 1606 E Empire St, Bloomington, IL 61701, USA.
Please contact with Petsmart using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Petsmart opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.